Return & Exchange Policy

How Much Is Shipping Domestic

Standard Shipping
A rate of $12,40  Unites States

Express Shipping
A rate of $15,66 Unites States 

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When Will My Order Arrive?
Standard Shipping: Orders are generally delivered within 5 working days. Express Shipping: Orders are generally delivered within 3  working days.

International Latin America  (COMING SOON)
Standar Shipping
A rate of $35 
International Europe
A rate of $22
When Will My Order Arrive?
Standard Shipping: Orders are generally delivered within 2-5 working days.

There can be the occasional customs or courier delay which may affect your delivery time frame. Please allow for 2-3 working days to pick and pack your order
Will I Get A Tracking Number?

You will be emailed once your order has been dispatched.
Email info@bellagemfashion.com if you do not receive one.
Deliveries are executed by United States USPS, UPS and FEDEX..
Lost or stolen postage is not covered by insurance. We are unable to be held responsible for these.                                                                                                      

Will I have to pay any additional duties taxes?

There may be duties and/or foreign taxes applied by customs towards your order,  when delivery is made outside of United States.
We are unable to be held responsible for these charges, and they will not be reimbursed or refunded by BellaGem.
If you are unsure of the charges and whether you will be affected, please contact your local customs office to find out more information.

Please verify the shipping information provided to avoid extra charges.
Item Availability
Stock quantities are not updated in real time; therefore occasionally an item may be sold out at the time of purchase. If you purchase a sold out item, you will be notified by email possible and offered either a suitable replacement or full refund.

Returns and exchanges
Our customer services operate from Monday to Friday. Please allow for 1-2 working days for your reply; we endeavour to get back to you as soon as possible.
 

What Is The Return & Exchange Policy?
We accept exchanges and returns (excluding the cost of original shipping) on all our pieces!
We only ask that the following requirements are met:

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All returns must be authorized within 10 days of delivery. Upon receiving your goods, we advise you try them on straight away.
The item/s must be in original condition, with all tags remaining in place.
Item/s must not have been worn, washed or altered in any way.
Discounted items are not eligible for return.

Exchanged items are not eligible for return.
We are unable to be held responsible for a product returned due to unpaid duties/taxes; in this case, we will issue a credit note for the product value minus the reimportation costs; the shipping fee is not refundable.
Items can be exchanged a maximum of 2 times.
 

Are Returns Free?
The shipping cost incurred for returning item/s to BellaGem for an exchange or refund are NOT covered or reimbursed by us.

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Your money will be refunded to your original payment method, minus $10 USD operational cost.  Shipping fee is not refundable.

For product exchange, $25 USD will be charged for covering the shipping cost of the new product.
 

How Do I Organise A Return?
Just email info@bellagemfashion.com so we can authorize your return if applicable.

Please note that we cannot be held liable for the loss of your product upon return. We recommend using a registered postal service to return your goods, and keeping a record of the tracking details.
 

Where do I Send My Exchange / Return To?
We will provide you with the full address by email when we authorize your return after following the steps required.

How Long Does It Take For My Exchange / Refund To Be Processed?

We try and process returns as quickly as possible, but we do ask for 24-48 hours to be able to process your return.

If you're exchanging, we will send your new piece/s out, and email you.

If you're refunding, we will refund you through the same method you paid, and email you once complete.
 

What if the Item I bought is no longer available?
Due to the select nature of our product, it may occur that some exchange requests may not be processed if your requested item is out of stock. A refund will be processed instead in these instances.
 

What If My Order Arrives Damaged, or There Is A Fault?
While we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at info@bellagemfashion.com  so we can personally assist you and sort out your problem as quickly as possible.